Rating: Tmart.com

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joel95ex
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Last seen: 1 year 9 months ago
Joined: 12/26/2013 - 21:09
Posts: 298
Location: East Texas

I had no problems. I orders a 18650 battery and charger combo. I ordered it just for the charger and it works. shipping was ok so no complaints here

dchomak
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Last seen: 3 years 6 months ago
Joined: 03/17/2012 - 20:10
Posts: 4122
Location: Connecticut

TMarts main advantage, to us in the U.S., is that they ship some items from the U.S. If it has to come from China, then it is literally going to come on a “slow boat from China”.
Order an item that ships from U.S. warehouse – 5 to 7 days.
Order an item that ships from China warehouse and it will be at minimum 30 days. Probably more, because it will probably not already be in stock as in the U.S. warehouse. It will probably first have to be sourced, THEN shipped. That is why I believe we see these 7-10 days just to get an item shipped! Then the slow boat.

Lightsaber
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Last seen: 10 months 3 weeks ago
Joined: 09/09/2013 - 19:16
Posts: 206
Location: Australia

OscarM wrote:
Honestly, it’s a bit naive to order 18th november and expect it to show up before christmas.
Did you get a tracking no for your order?

+1
All online purchases should have a longer lead time than a late November order for Christmas.
Most retail (and wholesale) shopping outlets are super busy at this time of year. So are the transport companies that deliver to/from them whether land/air/sea.
This is a good time to support your local/interstate brick and mortar store.
montanaman
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Last seen: 7 years 8 months ago
Joined: 08/30/2013 - 06:37
Posts: 43
Location: montana

Hi OscarM, I realize both companies Tmart and shipping companies are extremely busy around Christmas, and I wasn’t expecting, but more hoping for delivery by then, that is like 37 days, well here it is 1/10/14 and still hasn’t showed up, the tracking number says the same thing its said since Nov. 19th which states the item never left china, I pointed this out to Tmart 4 times and all get is a generic responds, so just for the heck of it, I’ve recorded the same light from there US warehouse, I’ve got no tracking number and that order is now going on three weeks, so I’m having no luck with uswarehouse either. I’m glad others are not having he same problems just be warned, there customer service is hands down the worst. Good Luck?

When in doubt…..More Power!

8steve88
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Last seen: 4 years 8 months ago
Joined: 07/08/2013 - 11:22
Posts: 1828
Location: Cleveland U.K.

I eventually got the light that was on offer for 1p, about the right price, POS, like the company.

heggood
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Last seen: 10 months 3 weeks ago
Joined: 01/07/2012 - 17:14
Posts: 340
Location: Newnan, GA (USA)
montanaman wrote:
Trust me, if you order from these guys and your order arrives great, but if have a problem with an order all you get is “Its Our Honor to serve You” what a JOKE! I ordered a light back on November 18th for my son for Christmas, well here it is after the holiday and that stupid its our honor to serve you is still all I get. If They use shipping companies that are so incompetent that they can’t get your orders to the customers its on them not the customer. I’m very disappointed with both the level of service and the number of options that are given to resolve problems. For others that haven’t delt with these guys, learn from peoples experience here and if you want what you paid for go with a company that cares about you after they have your money, Tmart is NOT one of those companies!

What??

furythings
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Last seen: 2 years 9 months ago
Joined: 11/13/2012 - 19:17
Posts: 220
Location: UK
montanaman wrote:
Hi OscarM, I realize both companies Tmart and shipping companies are extremely busy around Christmas, and I wasn’t expecting, but more hoping for delivery by then, that is like 37 days, well here it is 1/10/14 and still hasn’t showed up, the tracking number says the same thing its said since Nov. 19th which states the item never left china, I pointed this out to Tmart 4 times and all get is a generic responds, so just for the heck of it, I’ve recorded the same light from there US warehouse, I’ve got no tracking number and that order is now going on three weeks, so I’m having no luck with uswarehouse either. I’m glad others are not having he same problems just be warned, there customer service is hands down the worst. Good Luck?

Have you used live chat or just their email messaging?

live chat I’ve found generally good but the answers I get from the emails are just useless and frustrating.

also who was the missing light shipped with? and where are you tracking it?

jordan
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Last seen: 3 years 3 months ago
Joined: 07/30/2010 - 01:04
Posts: 27
Location: Richmond VA

TMart service is fine until there is a problem,but do not expect any resolution when a problem occurs.I received four defective Tangsfire NIMH batteries and the same order was missing three battery cases.I detailed my complaint to them and then they sent e-mails to ask for details I had already told them.I told them I would not repeat myself and waste my time with their standard run-around tactics like I had experienced the last time I had a problem with them[like send us a video of the flashlight that does not work]My perception is that they have no intention of actually fixing a problem with their service,they just want to wear you down with e-mails and waste your time until you give up and eat the loss.Well I am cutting my losses.In the future I am done with TMart.There are other Asian websites with better prices,better items and I hope better service.

koyotee
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Last seen: 3 weeks 6 days ago
Joined: 11/22/2012 - 11:12
Posts: 1684
Location: Slovenia

I never bought from tmart and never will, reading some posts here was enough. Though some older members here wanna do groupbuys from tmart, i don’t wanna go close to such a shitty service.

Finaly, proud owner of a Powerex Maha mh c-9000 for my Eneloops:)

Kurt_Norway
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Last seen: 2 months 4 days ago
Joined: 02/10/2014 - 05:33
Posts: 151
Location: Drammen - Norway

My experience with Tmart,
A total of six orders over 2 months all delivered with tracking number.
Torches and miscellaneous parts.
Delivered in Norway within a reasonable time.
Have got everything I ordered, and everything was in order.
This is just my order experience …. Smile

BLightSam
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Last seen: 3 years 3 weeks ago
Joined: 11/13/2012 - 03:08
Posts: 1559
Location: USA

I got 3 good deals from them. One was a TangsFire C8 one poster had trouble with.

BLightSam
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Last seen: 3 years 3 weeks ago
Joined: 11/13/2012 - 03:08
Posts: 1559
Location: USA

jordan wrote:
TMart service is fine until there is a problem,but do not expect any resolution when a problem occurs.I received four defective Tangsfire NIMH batteries and the same order was missing three battery cases.I detailed my complaint to them and then they sent e-mails to ask for details I had already told them.I told them I would not repeat myself and waste my time with their standard run-around tactics like I had experienced the last time I had a problem with them[like send us a video of the flashlight that does not work]My perception is that they have no intention of actually fixing a problem with their service,they just want to wear you down with e-mails and waste your time until you give up and eat the loss.Well I am cutting my losses.In the future I am done with TMart.There are other Asian websites with better prices,better items and I hope better service.
Any progress with your troubles with Tmart or are you cutting your losses for good?
zeremefico
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Joined: 03/27/2012 - 02:44
Posts: 1391
Location: Greece


I bought some 502s from tmart, which had this led and not xml.

Unfortunatelly, paypal asked me to return items and cover shipping cost. I had to pay almost the same amount of money their buy costed.
The thread here with the same case opened from another member has beed deleted.
This is annoying.

₪₪₪₪ ΟΥΔΕΝ ΚΡΥΠΤΟΝ ΥΠΟ ΤΟΝ ΗΛΙΟ ₪₪₪₪

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Flashlights & edc gear

K40M F16

firedome
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Last seen: 1 year 2 months ago
Joined: 01/16/2016 - 05:45
Posts: 602
Location: Skagen - Denmark

I have made four orders since 2013 from T-mart. Everything went ok. only have problem with SHARP EAGLE ZQ-SH-01 that didn’t work, but i got the light working. It was just the switch in the tail cap was loose. I screwed it in and it works fine. Can’t review their customer service as I didn’t need it.

We can easily forgive a child who is afraid of the dark; the real tragedy of life is when men are afraid of the light --- Plato

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